Automate all of your call processes and make sure your customer calls are never missed with call flow automation.
Design call flows with an easy-to-use, drag-and-drop flow builder. Add nodes of your choice to customize call flows and build them as your business needs.
Give multiple options to your customers while reaching out to you and make it easy for them to connect with your teams for any queries that they have by using call flow automation.
Create time zone specific work hours for each team and plan the inbound routing of phone calls accordingly. Create different routing rules for calls outside working hours as well as analyze the call data to make better plans for such calls with call flow automation.
Select if you prefer to add music or audio to the flow while the caller waits or holds on. You can upload MP3 files by using calls media feature.
I chose 500apps because of their value and incredible superior customer service. They really care about small-to-medium sized organizations like ours, whether you're very CRM experienced or lightly so. Every business needs a CRM these days. Compared to HubSpot or Fusion Marketing, they really present a better value and are quite robust yet simple to use. Very pleased!
I love 500apps. It's a perfect solution for startups. The price is right and the system does all I need it to. I had a small issue and called the customer service line. I was really impressed being able to speak with the team all the way from Australia. They resolved my issue immediately and were very nice to deal with. I highly recommend this solution. 500apps is excellent for startups who can't afford the high prices of alternative solutions out there.
500apps is a pretty compressive system for a good price. Plenty of integrations. Sales, marketing and help desk automation. I love that it integrates with IMAP and the chrome widget is brilliant for pulling in LinkedIn data. I've found the customer service incredibly responsive. These guys really care about their reputation.