Call Flow Automation
for versatile calling experience
Allows you to create your own customized call flows based on your business requirements with drag and drop visual builder.
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for versatile calling experience
Allows you to create your own customized call flows based on your business requirements with drag and drop visual builder.
Automate all of your call processes and make sure your customer calls are never missed with call flow automation.
Design call flows with an easy-to-use, drag-and-drop flow builder. Add nodes of your choice to customize call flows and build them as your business needs.
Give multiple options to your customers while reaching out to you and make it easy for them to connect with your teams for any queries that they have by using call flow automation.
Create time zone specific work hours for each team and plan the inbound routing of phone calls accordingly. Create different routing rules for calls outside working hours as well as analyze the call data to make better plans for such calls with call flow automation.
Select if you prefer to add music or audio to the flow while the caller waits or holds on. You can upload MP3 files by using calls media feature.
Here are the additional features to look at
IVR system for answering incoming calls. With this system, you can have a custom call tree to make direct calls, transfer calls, or have voice mail.
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Call flow automation helps to keep your phone system up and running. It is a series of steps that a call goes through when it is set up, during its duration.
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Text to speech helps to convert text into phonetic voice output, that aids to communicate even in remote to enhance customer engagement.
Call analytics helps your business grow by providing reports that make it simple to identify trends and develop more effective strategies.
Dial by name enables callers to identify names by mentioning the first three letters, or you can select a list of names from the directory.
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