virtual-pbx

Best Virtual PBX Software

Automate call processes, optimize team productivity, and improve customer experience with our best-in-class virtual PBX phone system.

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Enhance Customer Experience with PBXPlus

  • Automate call processes to provide superior experience.

  • Be reachable with unlimited extensions and call forwarding.

  • Seamlessly integrate with your existing numbers and systems.

  • Get insightful call analytics to make smart decisions.

virtual pbx

IVR System

Create menu options, direct your calls to the right party and initiate communication with customers with a personalized greeting while offering a category of menus to select the desired query.

ivr system
predefined flows

Predefined Flows

Design a menu option or trigger a response from the callers' end, use a predefined flow mechanism using IVR.

customizations

Customizations

Design a custom flow for your business using the powerful IVR system to create a responsive menu option for your customers.

segmentation of calls

Segmentation of Calls

Make the segmentation of calls more useful for callers, multi-level IVR menus can be created new customers, existing customers, choice of language, connection request to agent and so on.

easy call routing

Easy Call Routing

Allow easy set-up call flows and connects multiple numbers in a virtual extension. You can set up your own rules and make changes when needed.

Find out more about IVR System

Call Forwarding

Direct incoming calls from one number or device to another to ensure no customer is left unattended. Organize the forwarding schedules based on the agents' availability and business hours.

call forwarding
parallel ringing

Parallel Ringing

Forward calls to the next available agent through hunting or simultaneous ringing.

automated recording

Automated Recording

Record all your calls automatically so that you can keep record of all customer feedback and use that appropriately.

multiple forwarding

Multiple Forwarding

Forward calls to multiple agents at the same with simultaneous ringing.

Find out more about Call Forwarding

Call Flow Automation

Create customized call flows based on your business requirements with a drag and drop visual builder.

call flow automation
visual designer

Visual Designer

Use the intuitive flow builder to create automated flows and save them to use anytime.

multiple ivr trees

Multiple IVR Trees

Guide your customers by providing appropriate options and improve user experience.

business hours filter

Business Hours Filter

Filter out calls during and outside your business hours timings and understand if you need to change your routing plans based on your call volumes.

play audio

Play Audio

Media allows users to upload MP3 files or users can choose an existing file in the steps to play for the callers when an inbound call is made.

Find out more about Call Flow Automation

Virtual Phone Numbers

Pick calls from 48+ countries and assigns call flows for execution as soon as a number is a dial and reach your customers at every time they call. Serve your customers globally.

virtual phone numbers
number management

Number Management

Access all your numbers at one place to use them anytime you need. Add, delete, or edit numbers according to your preferred choice.

integrate new numbers

Integrate New Numbers

Buy new phone numbers anytime and call across the globe with no extra charge.

Find out more about Virtual Phone Numbers

Business Voicemails

Allow users to receive audio messages when they are unavailable to answer calls. Listen and download all voicemails received with an option to forward messages as emails.

business voicemails
record voicemails

Record Voicemails

Record voice messages for various events and situations and store them to use it anytime you need.

voicemail management

Voicemail Management

Save or re-record voicemails anytime you need with advance voicemail management features by PBX+.

Find out more about Business Voicemails

Text-to-Speech

Customize the voice output as per your preferred demographics by converting text into a voice. Choose the language in which you would like your PBX greeting and menu options spoken with TTS.

text-to-speech
reach worldwide

Reach Worldwide

Help businesses in expanding their presence and reaching customers in new markets and customizable TTS voices can help you reach people from across the world.

multi-language support

Multi-language Support

Select the desired output language you need for the text to convert into voice.

custom integration

Custom Integration

Integrate everything into any environment. Find goals and deliver perfect voice messages to phones or emails with PBX software.

Find out more about Text-to-Speech

Call Analytics

Receive real-time metrics, such as total inbound and outbound calls, voicemails, and average call time. Easily track your call flows and sort it by the time period and download the reports in just one click.

call analytics
call reports

Call Reports

See how your call flows are performing and generate in-depth details to make data driven decisions

regular call logs

Regular Call Logs

Log all your calls to share the transcript at any time with your customer for important conversations or keep a record with you.

call tracking

Call Tracking

Track all calls so that you understand user behavior and make decisions accordingly.

Find out more about Call Analytics

Dial By Name

Ensure that your callers can connect to your employees quickly and easily. Employees can customize their personal directory entry by entering their own names.

dial by name
name identification

Name Identification

Identify names existing in your contact lists at any time by typing the first three letters.

create tags

Create Tags

Filter the names needed with tag creation. For the existing contact lists, create tags to connect with customers instantly.

simplified communication

Simplified Communication

Simplify your business communication with the people who matter most by utilizing the complete functionalities of PBXplus.

Find out more about Dial By Name

Click2Call – Web Widget

Allow you to click on a phone number in either your contacts list or call log without having to dial it. Manage your call average handling time by using a web widget where the feature is to reduce long call waiting for queues.

click2call – web widget
increased conversation

Increased Conversation

Deliver the right information and engage customers more for increased conversations.

dynamic call routing

Dynamic Call Routing

Automate the incoming calls when lines go busy and redirects calll to the available agent.

lead generation

Lead Generation

Make website visitors into potential customers by changing your lead generation game using virtual PBX software.

Find out more about Click2Call – Web Widget

Call Conferencing

Allow you to talk to multiple people in one call, increasing employee efficiency and productivity. Setup is simple, and the system integration makes it easy to use. Creating a custom password and adding a bridge to a conference makes it simple.

call conferencing
increase efficiency

Increase Efficiency

Boost employee productivity and efficiency by switching one-to-one calls to conferencing.

conference call activity

Conference Call Activity

Measure the number of hours spent on each conference calls, track history, and monitor at any time.

integrated conferencing

Integrated Conferencing

Collaborate with the people who matter to your business by integrating audio and video while handling conference calls.

Find out more about Call Conferencing

Outbound Dialing

Make outbound calls with confidence with an in-built outbound dialer and robust tools that make reaching out to customers easier.

outbound dialing
get call information

Get Call Information

Instantly get call the relevant calling information in real-time such as call duration, caller ID, and much more.

play hold music

Play Hold Music

Play an engaging music while keeping customers on hold to increase customer engagement.

forward calls

Forward Calls

Forward calls at anytime to any team member at the speed of light.

add calls

Add Calls

Add multiple calls in the same flow so that you can provide assistance faster.

Find out more about Outbound Dialing

Voicemail Transcription

Convert voicemails into texts by enabling transcription. Receive emails automatically when a voicemail is received. Detailed transcripts will be included in the email notification.

voicemail transcription
search & filter

Search & Filter

Search voicemails from the huge list or filter them by date, day, or time. Translate them into text format without any hassle.

eliminate prompts

Eliminate Prompts

Eliminate the prompts by providing simple menu options rather than distracting the callers’ interest with a huge number of prompts.

easy translation

Easy Translation

Synchronize with the voicemail while converting and translates as many voicemails into text formats to engage the customers.

codeless conversion

Codeless Conversion

Engage more using the codeless functionalities that our PBX system provides. No code is needed to boost conversations and customizable options are available.

Find out more about Voicemail Transcription

Get more out of PBXPlus

Amazing tips and how-to guides to help businesses succeed like the Fortune 500.

Blogs

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Tips to Boost Productivity and Efficiency with a Small Business Phone System

Unify your business communications with ease and efficiency. Connect your office phones and mobile devices with a small business phone system and use powerful automation software to manage your business calls, and more.

7 Reasons a Toll Free Number Can Benefit Your Business

Telephony is the most popular way to communicate over the phone. Millions of people are using it every day and it is a service that has become an integral part of our daily lives. A toll free number enables you to manage your customer calls more efficiently.

4 Different Ways IVR Can Improve Your Call Flow

IVR can make customer interactions more efficient and often take the form of a system that delivers information to callers without needing an agent. Here are four ways that IVRs can improve your call flow.

IVR Technology: Making Customer Service More Efficient

All types of businesses follow the same rule: Customer is King. As a result, you will notice that close to every organization has a separate customer service department. They cater to the requirements of their consumers and solve all types of issues that their customers face with the company's products and services.

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Essentials

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What is PBX System?

Integrated business phone system that businesses use to communicate with each other in the organization.

How PBXPlus Features Help Your Business?

VoIP and enterprise cloud telephony systems can be used to host PBXs, making it easier for business leaders to access advanced functionality and reduce the operating costs of older PBXs. As cloud-based technology shifts costs, your business can upgrade to cloud PBXs to save money.

What is Virtual PBX System?

Virtual PBX software is a phenomenon used for PBX systems that are hosted on the cloud and don’t require physical space and resources for deployment, maintenance, and upgradation.

Why Virtual Number System is Important for Any Business?

Virtual phone numbers keep you connected and current in today's marketplaces without requiring a significant financial investment. All of these options are accessible when you use a virtual number for your business.

What are the Different Types of PBX Systems?

The virtual PBX phone system has evolved and grown rapidly over the past few years. No wonder, every medium and large enterprise is starting to leverage the power of PBX.

Who Should Use Virtual PBX System?

There’s a diversified range of businesses that use virtual PBX software. In a nutshell, considering its benefits and flexibility, virtual PBX software is the first choice for small and medium enterprises. No wonder, PBX software is becoming more and more popular in the start-up culture.

What are the Benefits of Using Virtual PBX System?

A cloud-based PBX system solution is a new concept which businesses are adopting at a faster rate. It’s important to understand the massive benefits that virtual PBX software offers and how effective they are when it comes to growing your customer service further.

How to Use An IVR System To Improve Your Business Operations?

While IVR is just one of the many types of digital tools you can use to make your mark in the industry, there's no denying that the IVR system can help businesses of all sizes.

What is IP PBX Software?

IP PBX software is a phone system that uses the Internet to connect calls. It's a cost-effective and scalable alternative to on-premise hardware, and it can be used for businesses of all sizes.

How To Forward Incoming Calls?

Incoming calls in a virtual PBX can be forwarded to another extension or to a phone number. This article explains how to forward incoming calls in a virtual PBX.

What is Click2Call?

Click2Call is the feature that lets you make a phone call from your computer. With Click2Call, you can talk to anyone in the world.

What is Outbound Dialing?

Outbound dialing is a marketing strategy used by many companies to bring more leads and sales. It's about call-to-action, and this article will show you how it works.

What is Virtual PBX Software?

Virtual PBX Software, also called cloud PBX software, is an affordable and scalable telephone system for any size business. We offer a fully-hosted solution that works on any device and can be scaled to fit your needs.

How To Create A Virtual Phone Number?

Create a virtual number in your area code that you can use for business or personal use. Free calling, texting, and voicemail for all virtual numbers.

How To Convert Text Into Phonetic Voice?

In addition, you can take advantage of the real-time insights you get from the text-to-speech software you use. This post will guide you on what you need to convert text into speech and meet your business needs.

What is Call Flow Automation?

Call flow automation is the process of speeding up your phone system to be faster, more efficient, and more convenient for both you and your customers.

How to Set Up a Virtual PBX?

There are many different phone systems available on the market, but some are better suited for specific needs. Virtual PBX service providers offer great features that can help your business. This article will teach you how to set up this type of system for your company.

What is Hosted PBX?

Hosted PBX is a phone system that is hosted in the cloud and managed by an outside provider. It's designed to provide businesses with all the features of a traditional PBX, but with less upfront investment and more scalability.

How Does Hosted PBX Work?

Are you considering a hosted PBX service? This article will discuss what a hosted PBX is, how it works, and the benefits of using one.

What is a Software PBX?

A Software PBX is a virtual office assistant that is integrated with your existing phone system. A Software PBX provides you with all the features of a traditional PBX, but at a fraction of the cost and complexity.

What is VoIP PBX?

VoIP PBX is a phone system that allows businesses to reduce overall costs, save time, and increase productivity. VoIP PBX has many benefits, including the ability to integrate seamlessly with other lines of business or systems.

What is a VoIP Phone and How Does it Work?

VoIP Phone is a cost-effective and convenient way to make phone calls. Find out how VoIP works and the benefits it offers.

Read More

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