to improve customer service efficiency
Automate customer responses and personalize the experience with IVR. Helps to reduce the cost of human resources and provides multiple answers to multiple callers simultaneously.
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Allow businesses to create auto-attendant and intelligent call routing with IVR solutions.
Communicate with callers based on their responses can be created by using IVR flows. Pre-defined flows help you choose from a wide range of reactions, save time and create effective communication between companies and their customers.
Add or edit the flows as per your business requirements. Customize the IVR flows – from complex to simple and drives customers to initiate actions as per the inputs received.
Route calls quickly to the specific department to solve customer queries. Create multi-level IVR menus for answering calls from prospective customers, existing customers and connection requests.
Set up call flows and connects multiple numbers in a virtual extension. You can route calls anywhere in your organization and set your own rules and make changes when needed.
Here are the additional features to look at
IVR system for answering incoming calls. With this system, you can have a custom call tree to make direct calls, transfer calls, or have voice mail.
Call forwarding routes incoming calls directly by specifying which users should receive calls and ge the ability to send calls to multiple phones.
Call flow automation helps to keep your phone system up and running. It is a series of steps that a call goes through when it is set up, during its duration.
Virtual phone numbers are an affordable, reliable, and efficient way to communicate with your customers. It is easy to set up and use anywhere in the world.
Business Voicemails helps you connect with your customers, on the phone or the web. Receive, send, store, and welcome customers with recorded voicemails.
Text to speech helps to convert text into phonetic voice output, that aids to communicate even in remote to enhance customer engagement.
Call analytics helps your business grow by providing reports that make it simple to identify trends and develop more effective strategies.
Dial by name enables callers to identify names by mentioning the first three letters, or you can select a list of names from the directory.
Click2call phone system for small businesses is hosted in the cloud and it's accessible from anywhere with an internet connection.
Call conferencing solution to connect with your teams from anywhere. Make collaboration through a virtual phone system to fasten up business communications.
Outbound dialing allows you to dial phone numbers from the database automatically and proactively connect with thousands of prospective customers.
Voicemail transcription allows to convert the voicemail messages into text format and send them to the callers via messages or emails.
Virtual PBX and CRM integration to get the most out of your existing CRM and virtual phone system and supercharge customer relationships.
Toll free numbers will allow your potential customers to be confident that they are calling the right company. We offer a complete solution for your business.
Business phone systems that can help you to stay connect with your customers. Get one of the best phone systems for businesses and save more time and money.
IVR is an automated business phone system that interacts with callers, gathers information and routes calls to the appropriate recipient.
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